Terms of Service Agreement
Welcome to Plumbr, operated by Plumbr Technologies LLC, located at [215 East Bay St, Charleston, South Carolina 29401]. By using the website located at plumbr.tech, the related mobile website, and the mobile application (collectively, the "Websites"), you agree to be bound by these Terms of Service (this "Terms of Service" or "Agreement"), whether or not you register as a member of Plumbr ("Member"). If you wish to become a Member and/or make use of the service (the "Service"), please read this Agreement. If you object to anything in this Agreement or the Plumbr Privacy Policy, do not use the Service.
This Agreement is subject to change by Plumbr at any time, effective upon posting on the relevant website. Your continued use of the Websites and the Service following Plumbr's posting of revised terms of any section of the Agreement will constitute your express and binding acceptance of and consent to the revised Agreement.
PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS, AND A DISPUTE RESOLUTION CLAUSE THAT GOVERNS HOW DISPUTES WILL BE RESOLVED.
Electronic Agreement. This Agreement is an electronic contract that sets out the legally binding terms of your use of the Websites and the Service. This Agreement may be modified by Plumbr from time to time, such modifications to be effective upon posting by Plumbr on the Websites. By accessing and/or using the Websites or becoming a Member, you accept this Agreement and agree to the terms, conditions and notices contained or referenced herein.
1. Access and Retention. In order to access and retain this electronic Agreement, you must have access to the Internet, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must use all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. Please print a copy of this document for your records. To retain an electronic copy of this Agreement, you may save it into any word processing program.
2. Commercial Use of Service. Plumbr is a field service management platform designed for plumbing businesses. If you are using the Service and/or accessing the Websites on behalf of a company, entity, or organization (collectively, a "Subscribing Entity"), you represent and warrant that:
a. You are an authorized representative of the Subscribing Entity, and that you have the authority to bind the Subscribing Entity to this Terms of Service;
b. You have read and understand this Terms of Service; and
c. You agree to this Terms of Service on behalf of the Subscribing Entity.
Illegal and/or unauthorized uses of the Websites include, but are not limited to, browsing or downloading illegal content, collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email, unauthorized framing of or linking to the Websites, sharing or disclosing your username or password to any third party or permitting any third party to access your account, attempting to impersonate another user or person, use of the Websites in any fraudulent or misleading manner, any automated use of the system such as scraping, automated scripts, spiders, robots, crawlers, data mining tools or the like, interfering with, disrupting, or creating an undue burden on the Websites or the networks or services connected to the Websites, and using the Websites in a manner inconsistent with any and all applicable laws and regulations. Illegal and/or unauthorized use of the Websites may be investigated, and appropriate legal action may be taken, including without limitation, civil, criminal, and injunctive redress. Use of the Websites and Service is with the permission of Plumbr, which may be revoked at any time, for any reason, in Plumbr's sole discretion.
3. Account Security. You are responsible for maintaining the confidentiality of the username and password that you designate during the registration process, and you are fully responsible for all activities that occur under your username and password. You agree to (a) immediately notify Plumbr of any unauthorized use of your username or password or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Plumbr will not be liable for any loss or damage arising from your failure to comply with this provision. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. If you share your computer with others, you may wish to consider disabling your auto-login feature if you have it linked to your Plumbr account.
4. Your Use of the Websites
a. You may not browse or download illegal content.
b. You must not copy or capture, or attempt to copy or capture, any content from the Websites (the "Content") or any part of the Websites, unless given express permission by Plumbr.
c. You must not copy, republish, adapt, make available or otherwise communicate to the public, display, perform, transfer, share, distribute or otherwise use or exploit any Content on or from the Platform, except (i) where such Content is created by you (such content, "Your Content"), or (ii) as permitted under these Terms of Service.
d. You must not use any Content in any way that is designed to create a separate content service or that replicates any part of the Websites' offering.
e. You must not employ scraping or similar techniques to aggregate, repurpose, republish or otherwise make use of any Content.
f. You must not employ the use of bots, botnets, scripts, apps, plugins, extensions or other automated means to register accounts, log in, post comments, or otherwise act on your behalf in a multiple or repetitive fashion.
g. You must not alter or remove, or attempt to alter or remove, any trademark, copyright or other proprietary or legal notices contained in, or appearing on, the Websites or any Content appearing on the Websites.
h. You must not copy or adapt the object code of the Websites, or reverse engineer, reverse assemble, decompile, modify or attempt to discover any source or object code of any part of the Websites, or circumvent or attempt to circumvent any copy protection mechanism.
i. You must not use the Websites to upload, post, store, transmit, display, copy, distribute, promote, make available or otherwise communicate to the public:
Any content that is offensive, abusive, libelous, defamatory, obscene, racist, sexually explicit, ethnically or culturally offensive, indecent, promotes violence, terrorism or illegal acts, or is otherwise objectionable in Plumbr's sole and reasonable discretion
Any information or content that violates, plagiarizes, misappropriates or infringes the rights of third parties including copyright, trademark rights, rights of privacy or publicity, or confidential information
Any content that violates any law, rule, regulation or court order
Any material containing viruses, Trojan horses, spyware, adware, malware, bots, worms or other harmful components
Any unsolicited or unauthorized advertising, promotional messages, spam or any other form of solicitation
j. You must not commit or engage in, or encourage, induce, solicit or promote, any conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law or regulation.
k. You must not rent, sell or lease access to the Websites or any Content on the Websites.
l. You must not deliberately impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.
m. You must not stalk, exploit, threaten, abuse or otherwise harass another user, or any Plumbr employee. If we feel that your behavior towards any of our employees is at any time threatening or offensive, we reserve the right to immediately terminate your membership and you will not be entitled to any refund of unused subscription fees.
n. You must not sell or transfer, or offer to sell or transfer, any Plumbr account to any third party without the prior written approval of Plumbr.
o. You must not collect or attempt to collect personal data or any other kind of information about other users.
p. You must not violate, circumvent or attempt to violate or circumvent any data security measures employed by Plumbr; access or attempt to access data or materials not intended for your use; or attempt to interfere with the Websites or Services by any means including hacking, submitting a virus, overloading, mail-bombing or crashing.
You agree to comply with the above conditions, and acknowledge and agree that Plumbr has the right, in its sole discretion, to terminate your account or take such other action as we see fit if you breach any of the above conditions or any of the other terms of these Terms of Service.
5. Representations and Warranties. You hereby represent and warrant to Plumbr as follows:
a. Your Content, and each and every part thereof, is an original work by you, or you have obtained all rights, licenses, consents and permissions necessary in order to use, and to authorize Plumbr to use, Your Content pursuant to these Terms of Service.
b. Your Content and the availability thereof on the Platform does not and will not infringe or violate the rights of any third party, including intellectual property rights, performers' rights, rights of privacy or publicity, or rights in confidential information.
c. You have obtained any and all necessary consents, permissions and/or releases from any and all persons appearing in Your Content.
d. Your Content is not and will not be unlawful, offensive, abusive, libelous, defamatory, obscene, racist, sexually explicit, ethnically or culturally offensive, or indecent.
e. Your Content does not and will not create any liability on the part of Plumbr, its subsidiaries, affiliates, successors, and assigns, and their respective employees, agents, directors, officers and/or shareholders.
Plumbr reserves the right to remove Your Content, suspend or terminate your access to the Platform and/or pursue all legal remedies if we believe that any of Your Content breaches any of the foregoing representations or warranties, or otherwise infringes another person's rights or violates any law, rule or regulation.
6. Term. This Agreement will remain in full force and effect while you use the Websites and/or Service. You may terminate your membership and/or subscription at any time by contacting us at support@plumbr.io. If you resign or cancel your membership and/or subscription to Plumbr, to help Plumbr analyze and improve the Service, you may be asked to provide a reason for your cancellation. Plumbr may terminate your membership and/or subscription for any reason by sending notice to you at the email address you provide. If Plumbr terminates your membership because you have breached this Agreement, you will not be entitled to any refund of unused subscription fees. All decisions regarding the termination of accounts shall be made in the sole discretion of Plumbr.
7. Modifications to Service. Plumbr reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Plumbr shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
8. Blocking of IP Addresses. In order to protect the integrity of the Services, Plumbr reserves the right at any time in its sole discretion to block Members from certain IP addresses from accessing the Websites.
9. Content.
a. Proprietary Rights. Plumbr retains all proprietary rights in the Websites and the Service. The Websites contain the copyrighted material, trademarks, and other proprietary information of Plumbr and its licensors. Except where we have given you express written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. Distribution of Content to others is strictly prohibited.
We may provide links to third party websites, and some of the content appearing on Plumbr may be supplied by third parties. Plumbr has no responsibility for these third party websites nor for their content.
b. Ownership of Your Content; Licenses. You agree that any content you upload to the Websites and/or the Service ("Your Content") shall become the property of Plumbr. However, with respect to Your Content, Plumbr grants you a worldwide, royalty-free and non-exclusive license to use, distribute, reproduce, and publicly display such content, except with regard to commercial or for-profit use.
10. Restrictions on Use of Materials. You acknowledge that Plumbr contains images, text, and other content (collectively, "Intellectual Property") that is protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights. All Intellectual Property is copyrighted under the United States copyright laws. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the Intellectual Property, in whole or in part.
11. Copyright Policy. Plumbr prohibits the submission or posting of any information that infringes or violates the copyright rights and/or other intellectual property rights of any person or entity.
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent by certified mail to:
Plumbr Technologies LLC
[215 East Bay St, Charleston, South Carolina 29401]
support@plumbr.tech
If you believe that your intellectual property right is infringed by any content on the site, please write to Plumbr at the address shown above, giving a written statement that contains:
a. Identification of the copyrighted work claimed to have been infringed
b. Identification of the allegedly infringing material on the site requested to be removed
c. Your name, address, daytime telephone number, and email address
d. A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the owner, its agent, or the law
e. A statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner
f. The signature of the intellectual property right owner or someone authorized on the owner's behalf
Plumbr will process any notice of alleged infringement and will take appropriate action as required by the Digital Millennium Copyright Act (DMCA) 17 U.S.C. 512(c)(3) or other applicable copyright law.
12. Liability for Content. You hereby acknowledge and agree that Plumbr (i) stores Content at the direction, request and with the authorization of its users, (ii) acts merely as a passive conduit and/or host for the uploading, storage and distribution of such Content, and (iii) plays no active role and gives no assistance in the presentation or use of the Content. You are solely responsible for all of Your Content that you upload, post or distribute to, on or through the Websites.
13. Repeat Infringers. Plumbr will suspend or terminate your access to the Websites if Plumbr determines, in its sole and reasonable discretion, that you have repeatedly breached these Terms of Service. Any user that receives more than two written warnings is liable to have their access to the Websites terminated. Please note that we do not offer refunds to Members whose accounts are terminated as a result of repeated infringement.
14. Limitation of Liability. In no event shall Plumbr be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the Websites or Service, or use thereof. The content and functionality on the Websites and the services provided are offered "as is" without warranty of any kind, either express or implied. UNDER NO CIRCUMSTANCES SHALL PLUMBR, ITS OFFICERS, OWNERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES, INCLUDING DIRECT, INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT DIRECTLY OR INDIRECTLY RESULT FROM USE OF, OR INABILITY TO USE, THE WEBSITES OR SERVICE.
TO THE GREATEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PLUMBR HAVE ANY LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THE AGREEMENT, WEBSITES OR THE SERVICE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR INTELLECTUAL PROPERTY INFRINGEMENT.
In the event that any of the foregoing limitations are deemed to be unenforceable, the entire aggregate liability of Plumbr shall be limited to monetary damages that in the aggregate may not exceed the greater of $500.00 or the sum of any amount paid by the Member to Plumbr during the six months prior to notice to Plumbr of the dispute.
15. Indemnity by You. You agree to indemnify and hold Plumbr, its subsidiaries, affiliates, officers, agents, and other partners and employees harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, arising out of or related to:
a. Your use of the Service and/or Websites in violation of this Agreement
b. Any third party claim of infringement of copyright or other intellectual property rights arising from the hosting of Your Content on the Websites
c. Any activity related to your account, either by you or by any other person accessing your account with or without your consent, unless such activity was caused by the act of Plumbr
16. Attorney Fees. In the event that Plumbr is successful in whole or in part in any action or proceeding related to or arising from this Agreement, you shall be responsible for Plumbr's attorneys' fees and costs.
17. Parental or Guardian Permission. Some of the Content on the Websites may not be appropriate for children. CHILDREN UNDER THE AGE OF 17 ARE NOT PERMITTED TO USE THE WEBSITES UNLESS A SUPERVISING PARENT OR GUARDIAN IS PRESENT.
18. Privacy. Use of the Websites and/or the Service is also governed by our Privacy Policy, located at plumbr.io/privacy.
19. Jurisdiction and Choice of Law; Dispute Resolution. If there is any dispute arising out of the Websites and/or the Service, by using the Websites and/or Service, you expressly agree that any such dispute shall be governed by the laws of the State of [YOUR STATE], without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of [YOUR STATE] for the resolution of any such dispute.
20. Arbitration Provision/No Class Action. Except where prohibited by law, as a condition of using the Websites and/or Service, you agree that any and all disputes, claims and causes of action arising out of or connected with the Websites and/or Service shall be resolved individually, without resort to any form of class action, exclusively by binding arbitration under the rules of the American Arbitration Association. Such arbitration shall be held before a single arbitrator selected by agreement of both parties. The parties shall split the arbitration costs. An award rendered by the arbitrator may be entered and confirmed by the courts of the State of [YOUR STATE], County of [YOUR COUNTY].
21. No Third Party Beneficiaries. You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.
22. Availability Outside the U.S. If you access Plumbr from outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. You acknowledge that any personal information you provide will be processed in the United States.
23. Entire Agreement. This Agreement contains the entire agreement between you and Plumbr regarding the use of the Websites and/or the Service.
24. Severability; Waiver. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.
25. Headings. The section headings contained in this Agreement are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.
Please contact us with any questions regarding this agreement at support@plumbr.tech.
I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.
Effective Date: July 5, 2026
